Terms & conditions

Applicability

These terms and conditions apply to all quotations, offers, assignments and agreements between Express Installatie and the customer relating to the installation and built-in fitting of appliances and kitchen equipment.

Deviations from these terms and conditions only apply if they have been agreed in writing.

Any terms and conditions of the customer are expressly rejected, unless otherwise expressly agreed in writing.

Quotations and prices

• Quotations and offers are without obligation and valid for the period stated on the quotation, or failing that for 14 days.
• Prices stated are from-prices. The final price may differ depending on the situation on site and the work required.
• Unless stated otherwise, prices exclude materials such as connection materials, hoses, pipes or parts.
• Prices include VAT, unless expressly stated otherwise. Additional work is agreed with the customer in advance.

Appointments and cancellation

• An appointment is made at a time determined by mutual agreement.
• Cancelling or rescheduling an appointment is free of charge up to a reasonable period before the agreed time; please ask about the applicable period when making the appointment.
• In the event of late cancellation or if the customer is not present, call-out costs may be charged.

Performance of the work

• Express Installatie carries out the work to the best of its ability and craftsmanship.
• The customer ensures that the workplace is easily accessible and that the necessary connections (water, electricity and drainage) are present and reachable.
• If the situation on site differs from what was stated in advance, this may affect the price and the planning. This is discussed with the customer in advance as much as possible.

Warranty on installation

• A warranty is provided on the installation work carried out by Express Installatie. The duration and scope of this warranty are recorded per assignment.
• The warranty does not apply to defects in the appliance itself (the manufacturer's warranty applies to these), to damage caused by incorrect or improper use, or to work or modifications carried out by third parties.
• For appliances supplied via the shop, the warranty of the manufacturer or supplier applies.

Liability

• The liability of Express Installatie is limited to the amount paid out by the liability insurance in the relevant case, or, if no payment is made, to no more than the invoice amount of the relevant assignment.
• Express Installatie is not liable for indirect or consequential damage.
• These limitations do not apply in the event of intent or deliberate recklessness. Mandatory consumer protection remains fully applicable.

Payment

• Payment is made in the agreed manner, for example immediately after completion or via an invoice sent to you. Online payment can be made securely via iDEAL/Mollie.
• Invoices must be paid within the period stated on the invoice.
• In the event of late payment, statutory interest and reasonable collection costs may be charged.

Complaints

• The customer reports complaints about the work carried out as soon as possible, preferably within a reasonable period after discovery, via info@expressinstallatie.nl or by telephone.
• Express Installatie strives to resolve complaints carefully and in mutual consultation.

Applicable law

• Dutch law applies to all agreements and these terms and conditions.
• Disputes are submitted to the competent court in the district where Express Installatie is established, unless mandatory law provides otherwise.